Joanna Knight
Joanna Knight
Joanna Knight (previously Swash) is Group CEO of Moneypenny, a global leader in telephone answering, live chat and digital comms. Recruited as Moneypenny's first salesperson in 2005, today Joanna leads an international business based on a unique culture of mutual respect and trust that has been recognised as a Sunday Times Best Company to Work For for over a decade. She firmly believes that an organization's most important asset is its people, equipping them with superpowers through technology and the spirit of continuous learning.
Components for cultivating a learning culture

Components for cultivating a learning culture

Joanna Knight
Jun 4 '24
Creating a culture of learning is a powerful way for organisations to cultivate resilience, agility, and a competitive edge
Learning from someone else’s achievement

Learning from someone else’s achievement

Joanna Knight
Apr 24 '24
Joanna Swash explains why another person’s success should be admired and not derided
The importance of having realistic targets

The importance of having realistic targets

Joanna Knight
Mar 20 '24
Joanna Swash urges bosses to reassess expectations in all aspects of their lives
Is ‘LQ’ the future of business

Is ‘LQ’ the future of business?

Joanna Knight
Jan 16 '24
This is the question posed by Joanna Swash in her January column for Elite Business
The art of pre-emptive pivoting

The art of pre-emptive pivoting

Joanna Knight
Nov 23 '23
Joanna Swash explains why businesses must be prepared to change direction at any given moment, whether times are good or extremely challenging
Employee belonging

Employee belonging: The parts are just as great as the sum

Joanna Knight
Oct 19 '23
I believe that people are any organisation’s biggest and best asset, that they should be a fundamental priority in your strategy. I’m not saying this to jump on the latest bandwagon or theory, I am saying it because it is a better way to do business. Plain and simple
All about ‘belonging’

All about ‘belonging’

Joanna Knight
Oct 10 '23
It’s paramount that a business and its bosses recognise and appreciate everyone who works within the company, says Joanna Swash, the chief executive of Moneypenny
Creating a seamless customer experience

Creating a seamless customer experience

Joanna Knight
Sep 19 '23
Joanna Swash discusses the importance of providing a ‘gold standard’ customer service to build loyalty
Competition is good and so is the re-evaluation of values

Competition is good and so is the re-evaluation of values

Joanna Knight
Aug 7 '23
This is the message from Joanna Swash who believes organisations need to frequently re-examine the reasons for their existence
The power of inspiration

The power of inspiration

Joanna Knight
Jul 25 '23
Joanna Swash talks-up the importance of being positive, committed, inspired, and how these three personal emotions help to boost creativity, productivity and ultimately happiness.
Customers or employees

Customers or employees? Who takes greater priority?

Joanna Knight
Jun 2 '23
Joanna Swash attempts to answer this centuries’ old business conundrum.
Right now, the business world appears to be scrambling to find a ‘solution’ for ‘quiet-quitting’.

‘Quiet-quitting’ – What is it? Why does it happen? And how do we manage it in the years and decades ahead?

Joanna Knight
May 9 '23
Right now, the business world appears to be scrambling to find a ‘solution’ for ‘quiet-quitting’.