VP for Customer Service, Wolters Kluwer Tax & Accounting Europe Cecile Renier is a seasoned executive with over 20 years in senior positions at multinational companies. Currently the VP for Customer Service at Wolters Kluwer Tax & Accounting Europe, she previously spent 12 years in senior roles at Microsoft. Cecile is passionate about enhancing the approach to customer experience and success at Wolters Kluwer, using a digital-first approach. She believes that customer service has the power to be a competitive differentiator and can make all the difference between a customer having a mundane vs. an exceptional experience.