Aileen Allkins, Author at Elite Business Magazine

Aileen Allkins

Aileen Allkins has 30 years' experience transforming the customer experience of some of the world's best-known technology companies. In 2020, she set up Aileen Allkins Consultancy (AAC), to help businesses develop a continuous connection between the company, its people, culture, and customers. As part of her consultancy, she is currently a senior advisor for the Boston Consultancy Group and International Advisory Board Member for Black Pearl Mail.

GigCX: How the gig economy can transform your customer service

Aileen Allkins

Dec 1 '20

The term ‘gig economy’ was coined during the financial crash of the late noughties as the unemployed turned to part-time and freelance jobs to make ends meet.

The good, the bad, and the ugly: business responses to COVID-19 and lessons for the future

Aileen Allkins

Sep 2 '20

COVID-19 was an opportunity for businesses to demonstrate empathy for customers at a time of great need, but it was also a period where gaps were exposed.