For small business owners, the promise of artificial intelligence often feels like a luxury reserved for the giants of industry. While headlines focus on multi-billion-pound investments by global conglomerates, the reality for the average small and medium-sized business is far more grounded

Polite AI customer service needs empathy; without it, automated interactions feel hollow

The under-16s social media ban is only the start. Mirage Islam of the University of Salford on what comes next for young people, AI and online influence

UK HR teams are still spending Monday mornings chasing missing timesheets. The ongoing cost of staying manual is harder to see than switching, but rarely smaller

When I talk to brands today, I often start with an uncomfortable truth: the machines are making decisions about your customers based on signals that are increasingly broken

As AI-powered cyber threats escalate, business leaders must act now to protect their organisations from deepfake scams and social engineering attacks

Why turning AI into a way of working is the real competitive advantage. More than 70 per cent of organisations say they are using AI. Fewer than 20 per cent are seeing meaningful impact across the business

Oracle NetSuite has unveiled new AI-powered updates designed to help small and medium-sized businesses boost efficiency, improve decision-making, and scale with confidence

Inside Piers Linney’s no-nonsense blueprint for building an AI-powered business

Organisations redesigning around AI are building self-reinforcing advantages. Those still running pilots risk a gap that becomes impossible to close

Something I’m seeing more as part of my role at Polpeo is the growing concern about how a business would fare if it was hit by one of the new methods of cyberattacks

Disconnected tools and underused systems often create more work for SMEs than they remove. Here’s how to build a tech stack that genuinely works for your business