Steven van Belleghem is one of the world's leading thought-leaders, speakers and authors on customer engagement. His new book, The Offer You Can't Refuse is out now.
Opportunities and challenges of marketing in the metaverse
Steven van Belleghem
Apr 1 '22
If you follow any of the world’s leading tech giants on social media over the last year or so, there’s a good chance you will have heard the buzz word metaverse.
Five customer experience trends for small businesses to watch in 2022
Steven van Belleghem
Jan 18 '22
The twelve rules to build an outstanding customer experience
Steven van Belleghem
May 10 '21
The world’s leading brands invest millions in their customer experience strategies, but what are the simple rules that even small businesses can use?
The four technologies that will take customer experience to the next level
Steven van Belleghem
Jan 14 '21
Most people would probably agree technological progress over recent years has been fairly spectacular. But which of those technologies have really changed the world?
