Elaine Roche, Author at Elite Business Magazine

Elaine Roche

Head of Customer Success at Wolters Kluwer Tax & Accounting UK, Elaine Roche has dedicated her career to improving customer service and experience in the enterprise. Prior to joining Wolters Kluwer, Elaine was Director of Professional Services at Experian Data Quality UK.

Ten ways SMEs can enhance growing self-serve customer service channels

Elaine Roche

Oct 3 '23

Like many businesses, Wolters Kluwer has grown from having a basic customer support site to hosting a comprehensive, end-to-end customer community knowledge base, with detailed e-learning documentation that is searchable across our entire user community

The metrics that matter for customer service

Elaine Roche

Jun 28 '23

From the frontline to the boardroom, customer experience is embedded into our organisation.

Five ways we can champion equality in the workplace

Elaine Roche

Mar 6 '23

The theme of International Women’s Day 2023 is ‘Embrace Equity,’ but digging deeper, what can businesses do to go beyond embracing it, and towards championing and growing equity across the workplace?