David Mason
David Mason

Director of Service and Operations UK and Ireland, Odigo

David has been a leading member of the Odigo team since 2021. With over 20 years of experience, David has excelled in various service management and operational roles for leading contact centre software providers. These placed him at the interface between companies optimising service delivery with technology, and their clients. Through nurturing these relationships and offering support David understands what it takes both technically and on a human level to deliver outstanding customer experiences.

Bridging the gap: Reimagining AI in customer service

Bridging the gap: Reimagining AI in customer service

David Mason
Jul 5 '24
The rise of Generative AI (GenAI) has transformed various industries, including customer service, although there is still uncertainty among consumers about its impact