Data from People Management reveals that around 46% of UK HR professionals have identified burnout as one of the biggest business risks in 2026

Kerrie Dorman explores how posture shapes first impressions, influences trust and defines leadership presence in the workplace, and offers practical steps to become more conscious of how we physically show up

High retention can mask falling advocacy. Insights from The Global Workplace Happiness Report reveal why your longest-serving employees may stop recommending you

Julie Firth explores why customers forgive some mistakes but remember others, and how managing expectations can protect trust and loyalty

Phil Hobden of Sage argues that businesses rarely lose customers through one big failure, but through the accumulation of small, repeated frustrations that erode trust over time

Louise Doyle, co-founder and CEO of needi, shares five lessons from building a sustainable gifting platform and why thoughtful, purpose-led choices are reshaping corporate gifting

In a world of constant distraction, real human connection has never been harder to build or more valuable. Louise Doyle of needi on why the quality of your relationships defines the quality of your business

Polite AI customer service needs empathy; without it, automated interactions feel hollow

Gallup estimates that low employee engagement costs the global economy $8.9 trillion annually. Louise Doyle, CEO of needi, explains why most recognition strategies are missing the point

Workplace writing stress is costing businesses more than they realise. Here is a four-step framework to communicate more clearly, confidently and efficiently

Sophie Milliken discusses the lack of diversity on business panels and the importance of representation in shaping visibility and credibility

More than a year ago, a local businessman drove into the back of my car. His? Not a scratch. Mine? Clearly damaged