Just a quarter of businesses have a strategy for improving customer service. But mega customer experience should be at the heart of every business, says Martin Reed
For many budding entrepreneurs, inspiration comes from the success stories of their peers – what better place to start for our aspiring business tycoons than a browse of Dear Entrepreneur, a collection of letters from UK entrepreneurs
It’s official: knitting and craft-making are cool again. And there are a bunch of savvy entrepreneurs blowing away the dust and making the industry cutting-edge once more
Not every enterprise wants to get all buddy buddy with its direct competitors. But a little familiarity can help you know exactly what your rivals are doing right – and what you could be doing better