Can’t get no satisfaction
Just a quarter of businesses have a strategy for improving customer service. But mega customer experience should be at the heart of every business, says Martin Reed
Tales from the coalface
For many budding entrepreneurs, inspiration comes from the success stories of their peers – what better place to start for our aspiring business tycoons than a browse of Dear Entrepreneur, a collection of letters from UK entrepreneurs
All stitched up
It’s official: knitting and craft-making are cool again. And there are a bunch of savvy entrepreneurs blowing away the dust and making the industry cutting-edge once more
Knowledge is power
Not every enterprise wants to get all buddy buddy with its direct competitors. But a little familiarity can help you know exactly what your rivals are doing right – and what you could be doing better
Going public made more public
A new ruling across the pond means companies can use social media more openly, within reason
Making friends and influencing people
Meeting new clients and maintaining relationships with old ones isn’t just a case of wining and dining, or boozing and schmoozing
Presentation is everything
Knowing how to pitch and present is a vital skill for any entrepreneur. And, as with any skill, practice very much makes perfect
The spoils of awards
Awards: what are they good for? Well, as it happens, rather a lot
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